Quality

Quality

Graucelsius has a Quality Management System implemented. This System was accredited by the Bureau Veritas and based on ISO 9001:2008.

QUALITY POLICY

Graucelsius- Engineering, Management and Planning Ltd. Established its Vision, Mission and Values in such a manner to consolidate and reinforce its organisational ethic, making it a reference point in terms of quality and performance. In this way the following points are defined as our guidelines as a working level for Quality:

• Measure and monitor customer satisfaction and take appropriate actions, identifying their needs and expectations, continuously adapting the offer of products and services;
• Encourage the valuation of all its employees, providing the appropriate training in order to develop skills, stimulate initiative and promote internal motivation and improvement of performance;
• Encourage a close relationship with business partners to ensure that the quality and effectiveness of the service provided is improved;
• Innovation in the supply and work processes, improving the effectiveness of the Quality Management System;
• Promote and ensure the necessary improvent of the processes, analyse and evaluate the performance of the overall system, in order to increase customer satisfaction;
• Monitor and evaluate quality objectives in order to improve the performance of the organization.

OUR COMMITMENT

Through these principles, Graucelsius and all its employees are committed to comply with the requirements established by the Quality Management System, as well as to continuously improve its effectiveness.